Samsung has halted the rollout of a Galaxy Watch 4 replace after the brand new firmware bricked the smartwatch for some customers.
After putting in the R8xxXXU1GVI3 firmware replace, many customers have reported the Put on OS watch would develop into unusable if it was powered off after the replace. Customers merely can not flip them on once more after they’ve shut down.
In correspondence despatched to house owners of the Galaxy Watch 4 and Galaxy Watch 4 Classic, Samsung confirmed it had paused the rollout and. It promised to re-release the firmware replace as soon as the difficulty has been resolved.
Nevertheless, the corporate has not defined why the replace bricked the wearable gadgets, and is just telling affected customers to contact buyer assist. The important thing recommendation from outdoors the corporate, seems to be stopping the gadget from powering off in any respect, not less than till Samsung fixes the issue and releases one other firmware replace.
It’s additionally not clear whether or not there’s any manner again for the gadgets which were bricked by the replace, aside from changing the {hardware} utterly. What’s additionally unclear is whether or not all gadgets which have the defective firmware put in are doomed if powered off.
Within the email to customers (through SamMobile), Samsung mentioned: “We’re conscious {that a} restricted variety of Galaxy Watch 4 Collection fashions should not turning on following a latest software program replace (VI3) replace. Now we have halted the replace and can launch a brand new software program [version] shortly.
“We suggest customers experiencing this situation with their Galaxy Watch 4 Collection to go to their nearest Samsung service centre or name a contact centre.”
If Samsung tries to give you one other Galaxy Watch 4, inform them you need the Galaxy Watch 5 on your troubles. It’s solely honest, proper?
